Contact us.

We offer competitive pricing by sourcing directly from manufacturers and suppliers, ensuring we pass on the savings to our customers.

How can I get a quote?

To receive a personalized quote, please contact us directly at 07887 734626 or Tsaroulla@btinternet.com Alternatively, you can click the Enquiry button on our website, and we’ll get back to you with the best possible pricing for your order.

We strive to provide next day delivery for all orders. If we are experiencing high demand, delivery will be made the following day.

Do you offer same-day delivery?

Yes, we offer same-day delivery for smaller items. Please contact us to confirm if your order qualifies for same-day delivery.

How will I know if there is a delay in my delivery?

If there is any delay in your delivery, our customer support team will contact you as soon as possible to inform you and provide an updated delivery time.

Orders can be placed over the phone. Please contact us directly at 07887 734626 to discuss your needs and place your order.

What payment methods do you accept?

Payments are made through invoice. Once your order is placed, we will send you an invoice with the payment details.

What should I do if I have a question about my invoice?

If you have any questions or concerns about your invoice, please contact us directly at [phone number] or [email address]. We will be happy to assist you.

Do you deliver outside of London?

Currently, we only take orders from customers located in London and Greater London. We are unable to process orders from outside these areas.

At TSAR Building Supplies LTD we strive to ensure you are satisfied with your purchase. If you receive an item that is damaged or defective, please contact us within 24 hours of the delivery to arrange a return or possible exchange. Please ensure the product must be unopened and in original packaging with no damages.

How do I initiate a return?

To initiate a return, please contact our customer support team directly at 07887 734626 or Tsaroulla@btinternet.com.

We will guide you through the return process and provide you with the necessary instructions.

When will I receive my refund?

Once we receive the returned item and confirm its condition, we will process your refund within seven business days. Refunds will be issued to the original payment method.

What if my item is incorrect or missing?

If you receive an incorrect item or if an item is missing from your order, please contact us immediately so we can rectify the situation.

Are there any items that cannot be returned?

Items that are made to measure, such as custom-sized products or bespoke orders, cannot be returned. 

These products are tailored specifically to your requirements and, therefore, are non-refundable and non-returnable once the order has been processed. Please ensure all measurements and specifications are accurate before placing your order.